Blog Posts by Dee Cater

Improving flexibility of operations during a global pandemic. Increasing employee quality of life. Decreasing company overhead. Helping the environment. Whichever of the many valid reasons relate to your situation, it’s entirely clear that the office of the future—and for many, the present—is in the home.

As you have been adjusting to the new reality and have begun to find a new normal in a widespread remote workforce, there’s no denying that remote support products are more vital to your business success than ever.

When you’re an IT solutions provider, clients and colleagues are counting on you to keep their systems running smoothly—and to repair issues quickly when they’re not. One of the key tools in your technical arsenal? Remote computer access.

Last December, we published our 2018 release recap; a list of the top features and enhancements achieved that year. Continuing with tradition, here’s a rundown of some of the most prominent features and improvements that were released in 2019 from the ConnectWise Control product team.

Time is everything in your tech support. For your customers, the faster they can get their issues resolved, the sooner they can get back to work. Wasted time will end up costing you—in revenue and service reputation.

There may be instances in which a ConnectWise Control® access agent cannot be installed on a machine. Bridge allows you to save time by connecting to machines using an RDP or VNC connection right from ConnectWise Control Access.

Our biggest event of the year, IT Nation Connect, concluded only a month ago. However, we're still extremely excited about all of the fantastic new enhancements we featured at the show. The ConnectWise Control team has been hard at work all year to bring new features and improvements to the product. Let's take a more in-depth look at all of the latest product updates.

The industry has come a long way in 20 years with providing access to computers remotely. Nowadays, working within many industries, some cannot imagine their jobs without the capabilities of remote desktop. It has provided many businesses, and home users, with the opportunities to be more cost effective and efficient.