ConnectWise Control iOS mobile application for IT remote support

| By:
Michael Bannerman

These days IT professionals are expected to support a growing number of mobile devices. As the devices that make up the Internet of Things (IoT) grow and evolve, so too must remote support tools. MSPs need to be equipped to handle anything, from anywhere, at any time, on the devices their clients use most. 

Since MSP services and their clients’ businesses both require fast, on-the-go solutions, mobile apps that support remote iPhone support and remote iPad support are becoming essential to the future of industry and IT.

You may think that these platforms are just an “added feature” that’s unnecessary to your work as an MSP, but we’d like to challenge your assumptions. Read along with us and discover why your MSP business needs remote platforms precisely like these – as well as a possible solution you can implement in your own business.

Why you need IT remote support tools

Work as we know it has been trending toward mobile platforms for almost the past decade. Additionally, as more people transition into work-from-home roles, IT professionals have had to find new ways to navigate a massive departure from traditional office life due to the global pandemic. 

These shifts in the worldwide work paradigm have caused problems that can only be solved by innovative solutions like IT remote mobile apps. Here are 5 ways that using these cutting-edge tools can help you improve your MSP services.

1. Lower costs for your clients

Using IT mobile apps to provide remote iPhone support or remote iPad support can lower your operating costs and allow you to offer a budget-friendly service package. The savings you experience by not having to make on-site visits to your clients’ locations get passed on to your customers. Also, expanding your menu of services this way opens your business up to more clients and, thus, more revenue.

2. Offer MSP services on-demand

Leveraging remote tools means you’ll be available whenever IT issues arise. Since your clients aren’t left waiting for a phone call to schedule an appointment and for you to drive over to their site, you’ll significantly reduce the response time to their cyber threats and other IT issues. Having the ability to handle their IT issues through a simple call or email also puts you in the position of offering the type of “white glove” customer service that will help your client list grow exponentially.

3. Raise company productivity levels

With networks and corporate IT frameworks becoming as complex as they are, MSPs have no shortage of daily tasks. Being able to accomplish more mundane tasks for clients remotely and automatically frees up your time to handle more “mission-critical” issues. Reducing the number of tedious, distracting, and menial IT tasks will also increase employee satisfaction and morale as they focus their time on the more challenging, rewarding tasks their job entails.

4. Allow your clients’ tech stack to grow

New software platforms, apps, and updates are constantly on the horizon, and the business world itself is moving just as fast. Clients need to be able to “green light” new software installs quickly without worrying about the adverse effects it may have on their network infrastructure.

Leveraging tools that allow you to remote control iOS devices can give your client peace of mind. Quickly monitor new software installs on client endpoints while allowing them to be as agile as the modern business landscape demands.

For more information on keeping you and your clients’ remote access secure, check out our checklist, 18 things to keep your remote work secure, convenient, and stress-free, or contact us for more tips or to have your remote work questions answered.

The MSP issues that spawned remote IT control apps

While it’s easy to see that remote IT or desktop control apps are a necessary tool, they’ve only become a necessity in recent years. As always, understanding where we’ve been is a beneficial tool in comprehending the present and future of the industry. What were the issues within the IT industry that brought us to this point?

With the advent of social media platforms, mobile devices, and IoT, the information economy became a greater part of our everyday lives. Naturally, businesses had to adapt to stay competitive. 

This adaptation eventually led to advancements in IT technology like cloud and edge computing. Once the corporate world became familiar with these technologies, most of the files and information necessary for daily operations became stored on a central hub in the cloud.

Recently, this push toward cloud computing became much more than a trend – it became a way of life. Businesses were scrambling to find remote solutions to help them survive and thrive through the new normal. The IT space was no different.

Fast forward two years, and any MSP or IT professional who wants to succeed in the industry needs to implement remote IT tools. But how do you know which iOS remote support software is best for your business?

ConnectWise puts you in control

Equipping tech support teams with a solution that supports the most popular mobile devices is crucial to MSP success. Our development team heard this echoed loudly throughout our Partner Forum as we were continuously asked to, “develop the ability to view an iOS device remotely.”

We’re happy to support this feature in the ConnectWise Control iOS mobile application.

With this functionality in ConnectWise Control Support, technicians can provide remote support on iPhones or iPads. Once the mobile app is installed, MSPs can lead end-users through setting up email, troubleshooting, and more.

Ready to start providing your clients with remote iPhone support and remote iPad support? Follow these step-by-step instructions to share the screen of an iOS device.

Be sure to note the following features and changes to optimize your efficiency with ConnectWise Control:

  • iOS screen-sharing was released with the latest stable version of the ConnectWise Control iOS mobile application. Check it out on the App Store.
  • The screen-sharing feature comes along with other improvements in the latest update. You can read all the details in the What’s New section.
  • iOS screen-sharing works better on more recent ConnectWise Control versions. If you use an older version, you may need the Legacy iOS Compatibility extension that makes minor UI changes to help compatibility with the iOS app on older versions.

Interested in developments with our mobile applications? Join the ConnectWise Control Mobile Beta Program. Partners who join will be given early access to new mobile features and will be able to weigh in on what we build next for Apple and Android devices. For more details, please email


How can I remotely control an iPhone for tech support?

MSPs or IT professionals can remote control iPhones or iPads through IT remote control tools. These apps allow technicians to access a client’s mobile device to easily provide remote iPhone support or remote iPad support from anywhere and at any time.

How can I provide iPhone remote support?

The easiest way to provide iPhone remote support to your clients is through screen share. This process is facilitated by using IT remote control tools, but the general process is:

  1. Download your chosen IT remote control app
  2. Open the app and enter your technician ID
  3. Click “Join Session”
  4. Select “Initiate Screensharing”
  5. Troubleshoot their IT issue

How to remotely support an iPhone?

If both you and your client are on iOS devices, the process is even more straightforward. The steps are as follows:

    1. Connect both devices to the same Wi-Fi network
    2. Logon to iCloud with the same Apple ID on each device (make sure Switch Control is already activated on both iOS devices)
    3. Use your switch to navigate the Switch Control menu
    4. Select your client’s device
    5. Control their device and troubleshoot their IT issue