Deliver High-Touch Support With Remote Desktop Software
ScreenConnect Premium lets technicians provide outstanding service remotely to customers anywhere. Techs can access endpoints instantly to support customers when they need it and keep them productive. They also get more visibility into customers’ issues to identify the best fix and speed ticket resolution. It’s like being there—without the need to be there.
ScreenConnect Premium Features
ConnectWise View
Elevate your remote access management capabilities with browser-enabled live stream sessions that let techs walk end users through hardware or other on-site issues in real time via the user’s mobile device camera.
Remote Diagnostic Toolkit
Get even more remote asset management power with this extension that adds five new tabs to the Host page for support and access sessions: Processes, Software, Event Log, Services, and Updates.
Video auditing
Record videos of all support sessions and store them on your ScreenConnect instance—while conserving space—so they’re at the ready when you need to generate an audit report.
100s of integrations and extensions
Customize your remote support experience and increase efficiency with the integrations and extensions in ConnectWise Marketplace—and we can help you build integrations, too.
Take ScreenConnect remote desktop software for a test drive. Bring instant, secure, and reliable remote control and support into your business and see how ScreenConnect can boost your team’s support capabilities.
Benefits of ScreenConnect Premium
Remote access backed by world-class security
Get remote access guarded by robust security features that can scale to meet your needs—AES-256 encryption, two-factor authentication and other functionality are available right out of the box.
Behind-the-scenes management capabilities
Take your endpoint management game to the next level with the ability to silently manage unattended endpoints and ensure system performance keeps running high.
Support for more sessions per user
If you’re working with a higher endpoint-to-tech ratio, your users may require a higher number of simultaneous sessions—and ScreenConnect increases that number to 10.
More insight into performance
Use advanced reporting capabilities to get clear, concise reports with actionable data about technician activity and the key business metrics.
“If you want to provide a better support service to your customers, you must have a good application for remote connections. In that sense, ScreenConnect is your best choice.”