Remote desktop software for state, and local government
Remote support for government
Connecting to government workers for the purpose of providing tech support can be fast, helpful, and safe and secure. ConnectWise Control helps you help government distributed workforces stay productive – no matter where they are, and where you are. ConnectWise Control also gives you the special tools you need to provide documentation of help sessions for auditing and security purposes.
Benefits of ConnectWise Control for government
Security, and then some
Government customers demand secure environments for connecting with employees. With ConnectWise Control Access, you and your customers can stop worrying about cyberthreats, thanks to a layered approach to security designed for teams of all sizes. Control Access provides you with tools for world-class threat protection, including role-based permissions, 256-bit AES encryption, and multiple authentication methods, along with premium reporting capabilities.
Instant connectivity
Agencies serving citizens can’t afford down time, so they’ll appreciate the lickety-split rapid connectivity built into ConnectWise Control. Solve problems rapidly and keep agencies productive and helping citizens. Swoop in and save the day in seconds from your desktop, or your Android, iOS, or Windows device – anywhere there’s an internet connection. Your customers around the corner, and across the globe, will thank you.
Video auditing
With extended auditing features, you can automatically record videos of all support sessions and store them on your ConnectWise Control® instance. Store videos in a proprietary format to conserve space on the instance. When an administrator generates an audit report, they can download videos from the report as AVI files. All these features help you help your customers meet compliance and auditing requirements.
“ConnectWise Control is the easiest way to connect with our customers. It is simple to use and allows for multiple sets of eyes to look in and help.”
Top ConnectWise Control features for government
Remote diagnostics
Add on the Remote Diagnostic Toolkit, a premium extension for ConnectWise Control, and gain even more control over your support environment. The toolkit adds additional tabs to help you view and manage processes, software, event logs, and services on a remote device. In addition, the Remote Diagnostic Toolkit adds five new tabs to the Host page for support and access sessions: Processes, Software, Event Log, Services, and Updates.
Higher value
No one likes to lose time to tech snafus – and certainly not government workers. Use ConnectWise Control to access endpoints and resolve customer issues without ever taking time out of employees’ days. When you reduce downtime for your government customers, you’ll raise the bar for remote support.
Advanced reporting
Creating valuable reports doesn’t have to be a time-consuming slog. ConnectWise Control Access makes creating easy-to-read reports easy as pie. You can effortlessly create clear, concise reports with actionable data that provides a holistic view of technician activity and key business metrics.
Take ConnectWise Control remote desktop software for a test drive and see how well it works for your customers. Bring instant, secure, and reliable remote control and support into your organization and see how ConnectWise Control can boost your team’s support capabilities.
Additional Resources
