Remote desktop software for state, and local government

Lock down security while solving tech problems anytime, anywhere

Remote support for government 

Connecting to government workers for the purpose of providing tech support can be fast, helpful, and safe and secure. ConnectWise Control helps you help government distributed workforces stay productive – no matter where they are, and where you are. ConnectWise Control also gives you the special tools you need to provide documentation of help sessions for auditing and security purposes. 

Benefits of ConnectWise Control for government

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Security, and then some

Government customers demand secure environments for connecting with employees. With ConnectWise Control Access, you and your customers can stop worrying about cyberthreats, thanks to a layered approach to security designed for teams of all sizes. Control Access provides you with tools for world-class threat protection, including role-based permissions, 256-bit AES encryption, and multiple authentication methods, along with premium reporting capabilities.

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Instant connectivity

Agencies serving citizens can’t afford down time, so they’ll appreciate the lickety-split rapid connectivity built into ConnectWise Control. Solve problems rapidly and keep agencies productive and helping citizens.  Swoop in and save the day in seconds from your desktop, or your Android, iOS, or Windows device – anywhere there’s an internet connection. Your customers around the corner, and across the globe, will thank you.

Video auditing

With extended auditing features, you can automatically record videos of all support sessions and store them on your ConnectWise Control® instance. Store videos in a proprietary format to conserve space on the instance. When an administrator generates an audit report, they can download videos from the report as AVI files. All these features help you help your customers meet compliance and auditing requirements.

“ConnectWise Control is the easiest way to connect with our customers. It is simple to use and allows for multiple sets of eyes to look in and help.”

Anthony Osuna, Sales Manager

Top ConnectWise Control features for government

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Remote diagnostics

Add on the Remote Diagnostic Toolkit, a premium extension for ConnectWise Control, and gain even more control over your support environment. The toolkit adds additional tabs to help you view and manage processes, software, event logs, and services on a remote device. In addition, the Remote Diagnostic Toolkit adds five new tabs to the Host page for support and access sessions: Processes, Software, Event Log, Services, and Updates.

Higher value

No one likes to lose time to tech snafus – and certainly not government workers. Use ConnectWise Control to access endpoints and resolve customer issues without ever taking time out of employees’ days. When you reduce downtime for your government customers, you’ll raise the bar for remote support.

Advanced reporting

Creating valuable reports doesn’t have to be a time-consuming slog. ConnectWise Control Access makes creating easy-to-read reports easy as pie. You can effortlessly create clear, concise reports with actionable data that provides a holistic view of technician activity and key business metrics.

Try ConnectWise Control Support for free

Take ConnectWise Control remote desktop software for a test drive and see how well it works for your customers. Bring instant, secure, and reliable remote control and support into your organization and see how ConnectWise Control can boost your team’s support capabilities.

Start your trial >>

Additional Resources

Feature Sheet
10 Reasons You Need a Reliable Remote Control Tool
Remote control access is key to delivering excellent value. See the benefits of ConnectWise Control.
Remote Support & Access
eBook
Intruder Alert: Secure Your Remote Access Tools From Cyberattacks
Implement a better remote access policy in seven steps.
Cybersecurity
eBook
The 4 Pillars to Building a Top-Notch Remote Workforce
The age of the remote workforce has arrived.
Remote Support & Access
eBook
The MSP COVID-19 Playbook: Securing Your Company & Clients
In this eBook, we go over ways to help you secure your remote work environments no matter where they’re located.
Remote Support & Access