ConnectWise Control Support integrations
With a library housing 100+ integrations and extensions, you can truly make ConnectWise Control Support your own. Pair this remote support solution with popular solutions and equip it to perform additional tasks to save you time, money, and headaches. Everything you need to get any job done well is here.
Check out these ConnectWise Control Support integration highlights
Deliver remote cyber protection is a fast, reliable, and secure way. The Acronis integration offers you ease of use to simultaneously expand your service capabilities while decreasing the complexity, cost, and security concerns your clients face.
The ConnectWise Manage integration lets you launch a remote support session from inside a ConnectWise Manage ticket. Once the session is complete, all session details are logged in the ticket, providing easy, centralized access to your important data.
The Freshdesk integration lets agents create and join ConnectWise Control remote sessions inside Freshdesk tickets. After the session is complete, ConnectWise Control sends session details back to the Freshdesk ticket for easy review and auditing.
Resolve tickets faster with secure access to credentials and passwords via the Passport Ocular™ platform. The Passportal integration automatically authenticates ConnectWise Control remote support sessions. Once complete, session data is logged and reported in the Passportal Ocular dashboard.
Deliver exceptional customer experiences and close Zendesk tickets faster with the ConnectWise Control Support integration. Instantly gain remote access to a client's machine from the Zendesk ticket sidebar. Notes, chat history, timestamps, and more are automatically saved in the Zendesk ticket.
ConnectWise Control Support extensions
Customize your installations by layering on additional features like the ones below (and a whole lot more).
Want your commands at your fingertips? The Command Toolbox extension makes your configurable commands accessible from the right-click menu, so you can send them to guest machines with ease.
The Quick Support SOS extension lets technicians create executables that can be placed on a guest’s desktop. The guest can then run the executable to report a problem and create a connection at any time, allowing technicians to respond to issues faster.
Need to know when a machine is offline? The Offline Machine Notifications extension will automatically notify you when a machine has been disconnected for a specific amount of time so you can get the machine back online in no time.
Adds a small panel on the Guest page for a guest initiate a support session.
Automatically reply to a guest's chat message in case a host is not available to chat.
Displays a list of technicians or hosts that have recently accessed your ConnectWise Control® instance.