ConnectWise Control Support free trial

Free 14-day trial, no credit card required.

Get Control. Stay connected.

Provide the support your customers dream of
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Instant connectivity when your end users need you the most
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Flexible security to create comfort with your teams and end users
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Completely customizable solution to keep your brand front and center
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Connect from your desktop, or your Android, iOS, or Windows device, anywhere there’s an internet connection

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Compare Control Packages

Features
One
$27/mo.*
Standard
$42/mo.*
Premium
$52/mo.*
Access
$30/mo.*

License type

Concurrent

Concurrent

Concurrent

Agent-based

Max technician license per account

1

Unrestricted

Unrestricted

Unrestricted

# of simultaneous technicians per license

1

1

1

Unlimited

# of unattended agents per license

10

Unlimited

Unlimited

Varied

# of simultaneous sessions

1

3

10

Unlimited

Remote access

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Remote support

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Remote meeting

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Remote command line

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Wake-on-LAN

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Host chat

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Logon session switching

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Sound capture

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VoIP

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Video auditing

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Backstage host commands

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Features
One
$27/mo.*
Standard
$42/mo.*
Premium
$52/mo.*
Access
$30/mo.*

Multiple invitation methods

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Multiple installation methods

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MSI packages

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Agent deployer

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Easily manage and group sessions

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Database maintenance options

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Session triggers

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Windows updates

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Processes

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Event log

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Software

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Services

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Preconfigured reports

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Features
One
$27/mo.*
Standard
$42/mo.*
Premium
$52/mo.*
Access
$30/mo.*

UAC control

Elevate a support session to control UAC dialogs.

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Multiple monitor support

Select a single monitor or view all monitors during a session.

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Remote printing

Print to your local printer from within a remote ConnectWise Control session.

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Store/pass credentials

Store and encrypt a single set of credentials within the host client.

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Suspend guest input

Remove the guest's keyboard and mouse control.

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Blank guest monitor

Obscure the guest monitor for privacy while in a session.

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Host pass

Use a license to create temporary access to control a ConnectWise Control support session.

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Central toolbox

Share tools amongst all hosts (technicians) to use during ConnectWise Control sessions.

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Local toolbox

Store tools on a host's local computer for use during ConnectWise Control sessions.

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File transfer

Send files to and from a remote device during a session.

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Drag & drop file transfer

Send and receive files and folders by dragging and dropping them into the client window.

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Right-click, copy, paste file transfer

Send and receive files using the right-click "Copy" and "Paste" commands to transfer files to and from a remote device.

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Annotation

Use annotation tools to mark up a shared screen.

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Features
One
$27/mo.*
Standard
$42/mo.*
Premium
$52/mo.*
Access
$30/mo.*

Customize text

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Re-brand images & icons

Change default logos and icons on the Host page, Guest page, and client.

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Language localization

Customize your ConnectWise Control Host page, Guest page, and client with your local language.

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Add service disclaimers

Display notices and disclaimers to your guest before a ConnectWise Control session.

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Features
One
$27/mo.*
Standard
$42/mo.*
Premium
$52/mo.*
Access
$30/mo.*

Role-based security

Manage user permissions by grouping users into roles.

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Option to request customer consent

Prompt guest for consent before connecting to a remote device.

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Option to bypass consent if user logged off

Grant consent to connect to a remote device if there is no user process running.

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AES-256 bit encryption

ConnectWise Control session traffic is automatically encrypted with AES-256 block encryption.

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Audit reports

View session activity, including host and guest connections, during a specific time and date range.

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Secure session codes

Invite a guest to join a session with a secure, five-digit code.

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LDAP integration

Use an existing LDAP server as a user source for a ConnectWise Control instance.

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SAML integration

Provide single-sign on access to hosts.

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Two-factor authentication

Configure two-factor authentication for hosts to log into the Host page or the Administration page.

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OAuth integration

Provide single-sign on access to hosts

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Secured with SSL certificate

Instances are automatically secured with an SSL certificate and enabled with an HTTP-to-HTTPS redirect.

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Lock on disconnect

Lock a remote client upon host disconnect.

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Brute force prevention

Prevent brute force attacks by configuring password requirements.

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Revoke access

Revoke tokens for host passes and authentication sessions.

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Features
One
$27/mo.*
Standard
$42/mo.*
Premium
$52/mo.*
Access
$30/mo.*

Android technicianclient

Support guest machines from an Android device.

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iOS technician client

Support guest machines from an iOS device.

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Support Android mobile guest clients

Support Android devices remotely.

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Support iOS mobile guest clients

Support iOS devices remotely.

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Features
One
$27/mo.*
Standard
$42/mo.*
Premium
$52/mo.*
Access
$30/mo.*

Surveys

Redirect to a third-party survey site after a support or meeting session is ended.

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Extensions

Add additional functionality to your ConnectWise Control instance with extensions and integrations.

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Premium extensions

Add premium reporting, diagnostics, and more to your ConnectWise Control instance with premium extensions and integrations.

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ConnectWise View™

ConnectWise View engages technicians (coordinators) and their end-users (cameraperson) in real time through a browser-enabled, live stream session.

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Features
One
$27/mo.*
Standard
$42/mo.*
Premium
$52/mo.*
Access
$30/mo.*

Knowledge base

Access knowledge base articles and documentation.

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Videos & tutorials

View videos and recorded ConnectWise Control tutorials.

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Community forum

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Email support

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Phone support

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What's included

ConnectWise Control Access plans
Unlimited users can connect to unattended devices by installing unattended access agents

Features include:

Remote unattended access
Endpoint management
and more!

ConnectWise Control Access pricing options

Pricing is for the total number of agents shown.

 

Unattended access agents

Per month paid annually

Per month paid monthly

25

$30

$38

50

$53.33

$67

100

$100

$125

250

$200

$250

500

$375

$465

750

$525

$660

1,000

$600

$750

2,500

$1,250

$1,575