Remote Desktop Software for Managed Service Providers (MSP)

Deliver outstanding, proactive support for customers anytime, anywhere

Reliable, direct, and instant connections

ConnectWise Control enables best-in-class remote access that lets your MSP business provide superior service to customers securely, silently, seamlessly, and with speed through an instant, direct connection that lets technicians access desktops, mobile devices, and more. Never worry about disrupting a customer’s day while updating or performing other support on an endpoint device. Customers don’t even need to be actively using their device for techs to jump in and do their work.

ConnectWise Control benefits for the MSPs

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Remote access backed by robust security

Security and cyberthreats are top concerns for your MSP customers—and your technicians, too. Put all their minds at ease by using ConnectWise Control remote desktop software for remote support. It’s guarded by world-class security features that scale to meet the needs of your organization. You get AES-256 encryption, two-factor authentication, and other functionality right out of the box.

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Remote control with global reach

Does your MSP business need to monitor and support customers’ machines in locations around the world? ConnectWise Control lets you do that easily—and with confidence. Your technicians can resolve technical issues on endpoints successfully without disrupting customers, whether they’re sitting around the corner or somewhere across the globe.

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More proactive technical support

ConnectWise Control helps you elevate your service as an MSP by enabling technicians to access attended or unattended endpoints instantly and also prevent customers from experiencing unnecessary downtime. Behind-the-scenes device monitoring and management capabilities let your techstay in the know so they can provide more proactive support—and keep system performance running high.

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Increased technician productivity

ConnectWise Control lets techs deliver professional, efficient service anywhere, anytime, so they can close the loop on tickets fasterThat helps your MSP business reduce costs. But it also means technicians can handle more tickets in a typical workday—which can also help boost your bottom line.

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Reduced turnover of tech staff

Tech team churn costs your MSP business time and money and undermines your ability to meet customers’ expectations for quality service. By equipping techs with a remote-control toolset that’s reliable, fast, and secure, you empower them to be more effective and deliver more value. That, in turn, helps to increase their job satisfaction—and make your MSP business more talent-sticky.

“ConnectWise Control is the easiest way to connect with our customers. It is simple to use and allows for multiple sets of eyes to look in and help.”

Anthony Osuna, Sales Manager

ConnectWise Control features for the MSP

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The ability to see what customers see

Nontechnical customers may struggle to explain to a technician exactly what’s happening with their device and why they need support. ConnectWise Control lets your techs access customer’s workstation or device immediately, so they can better understand the issue and alleviate confusion. This leads to faster ticket resolution, less-frustrated techs, and a more positive customer experience.

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Hundreds of customization options

Build trust with your customers by keeping your MSP business’s brand front and center as your team provides end users with remote support. You can customize ConnectWise Control with hundreds of appearance options. Personalize the guest page and client with your logo, brand colors, and more.

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Advanced report generation

Monitor technician activity and track key business metrics with the advanced reporting feature in ConnectWise Control remote desktop software. You can easily create clear, concise reports with actionable data anytime you want to get a holistic view of how effective your MSP business is at meeting customers’ needs for remote support.

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Precision searching and filtering capabilities

With ConnectWise Control, your technicians can quickly locate the specific customer workstations and devices that require immediate support. Techs can apply several different search parameters, including session and device name, external IP address, and operating system.

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Over 100 integrations and extensions

Save your MSP business time and money with the integrations and extensions available in ConnectWise Marketplace. ConnectWise Control integrates with many popular tools, including Zendesk, Outlook, Acronis and PassportalIf you don’t see an integration you need, we have tools to help you build it. And if you need development help, just reach out to our product team.

Try ConnectWise Control Support for free

Take ConnectWise Control remote desktop software for a test drive and see how well it works for your customers. Bring instant, secure, and reliable remote control and support into your business and see how ConnectWise Control can boost your team’s support capabilities.

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Additional Resources

Feature Sheet
10 Reasons You Need a Reliable Remote Control Tool
Remote control access is key to delivering excellent value. See the benefits of ConnectWise Control.
Remote Support & Access
Intruder Alert: Secure Your Remote Access Tools From Cyberattacks
Implement a better remote access policy in seven steps.
The 4 Pillars to Building a Top-Notch Remote Workforce
The age of the remote workforce has arrived.
Remote Support & Access
The MSP COVID-19 Playbook: Securing Your Company & Clients
In this eBook, we go over ways to help you secure your remote work environments no matter where they’re located.
Remote Support & Access