Compare ConnectWise Control Licenses

We offer options that give you everything you need in a remote support software
Overview
Features
One
$24/mo.*
Standard
$39/mo.*
Premium
$49/mo.*
Access
$30/mo.*

License type

Concurrent licenses are purchased per simultaneous technician. Agent-based licenses are purchased by number of unattended access agents.

Concurrent

Concurrent

Concurrent

Agent-based

Max technician license per account

1

Unrestricted

Unrestricted

Unrestricted

# of simultaneous technicians per license

The number of sessions a single host or technician can be connected to at one time.

1

1

1

Unlimited

# of unattended agents per license

An access agent refers to a ConnectWise Control client that is installed on a device to establish unattended access to said device.

10

Unlimited

Unlimited

Varied

# of simultaneous sessions

1

3

10

Unlimited

Remote access

A remote access session is a remote connection to an unattended machine.

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Remote support

A ConnectWise Control remote support session is a connection between a technician (a host) and a remote customer or machine (guest).

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Remote meeting

Collaborate with a remote team of participants (both hosts and guests) and communally view or control a person’s desktop.

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Remote command line

Run commands on remote devices from a built-in command line section on the ConnectWise Control Host page. Execute commands on Windows, Linux, and Mac operating systems.

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Wake-on-LAN

Send a network message to wake machines in "sleep" mode.

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Host chat

Send chat messages to guests (end-users).

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Logon session switching (Switch to a particular logon session or switch to the console.)

Switch to a particular logon session or switch to the console.

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Sound capture

Capture sound from from the guest device.

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VoIP

Communicate via voice during support, meeting, and access sessions.

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Video auditing

Record video of all sessions and store them on your ConnectWise Control instance.

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Backstage host commands

Allows hosts to have complete Windows terminal and PowerShell access to a remote machine.

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Features
One
$24/mo.*
Standard
$39/mo.*
Premium
$49/mo.*
Access
$30/mo.*

Multiple invitation methods

Invite guests (end users) to a session by code, email, hyperlink, or calendar invite.

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Multiple installation methods

Install ConnectWise Control agents by sending a link, copying a URL, or downloading the installer package.

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MSI packages

Install ConnectWise Control clients using Windows installers.

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Agent deployer

Retrieve a list of Windows machines across a subnet or ARP table and automatically deploy agents on those machines.

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Easily manage and group sessions

Filter and group sessions by customer name, location, operating system, and more.

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Database maintenance options

Set rules and select a schedule for cleaning and maintaining the ConnectWise Control database.

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Session triggers

Create and edit triggers to fire off actions when a certain event has occurred.

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Windows updates

Identify Windows updates that are downloaded and installed on an endpoint.

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Processes

Identify processes that are running on a remote machine and kill them.

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Event log

Provides information from the Windows event log to identify potential issues.

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Software

See a list of installed software and silently uninstall applications.

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Services

Identify services that are running and the status of them. Start, stop, and restart services behind the scenes

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Preconfigured reports

Run various preconfigured reports that provide actionable insight into sessions.

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Features
One
$24/mo.*
Standard
$39/mo.*
Premium
$49/mo.*
Access
$30/mo.*

UAC control

Elevate a support session to control UAC dialogs.

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Multiple monitor support

Select a single monitor or view all monitors during a session.

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Remote printing

Print to your local printer from within a remote ConnectWise Control session.

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Store/pass credentials

Store and encrypt a single set of credentials within the host client.

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Suspend guest input

Remove the guest's keyboard and mouse control.

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Blank guest monitor

Obscure the guest monitor for privacy while in a session.

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Host pass

Use a license to create temporary access to control a ConnectWise Control support session.

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Central toolbox

Share tools amongst all hosts (technicians) to use during ConnectWise Control sessions.

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Local toolbox

Store tools on a host's local computer for use during ConnectWise Control sessions.

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File transfer

Send files to and from a remote device during a session.

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Drag & drop file transfer

Send and receive files and folders by dragging and dropping them into the client window.

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Right-click, copy, paste file transfer

Send and receive files using the right-click "Copy" and "Paste" commands to transfer files to and from a remote device.

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Annotation

Use annotation tools to mark up a shared screen.

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Features
One
$24/mo.*
Standard
$39/mo.*
Premium
$49/mo.*
Access
$30/mo.*

Customize text

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Re-brand images & icons

Change default logos and icons on the Host page, Guest page, and client.

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Language localization

Customize your ConnectWise Control Host page, Guest page, and client with your local language.

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Add service disclaimers

Display notices and disclaimers to your guest before a ConnectWise Control session.

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Features
One
$24/mo.*
Standard
$39/mo.*
Premium
$49/mo.*
Access
$30/mo.*

Role-based security

Manage user permissions by grouping users into roles.

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Option to request customer consent

Prompt guest for consent before connecting to a remote device.

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Option to bypass consent if user logged off

Grant consent to connect to a remote device if there is no user process running.

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AES-256 bit encryption

ConnectWise Control session traffic is automatically encrypted with AES-256 block encryption.

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Audit reports

View session activity, including host and guest connections, during a specific time and date range.

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Secure session codes

Invite a guest to join a session with a secure, five-digit code.

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LDAP integration

Use an existing LDAP server as a user source for a ConnectWise Control instance.

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SAML integration

Provide single-sign on access to hosts.

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Two-factor authentication

Configure two-factor authentication for hosts to log into the Host page or the Administration page.

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OAuth integration

Provide single-sign on access to hosts

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Secured with SSL certificate

Instances are automatically secured with an SSL certificate and enabled with an HTTP-to-HTTPS redirect.

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Lock on disconnect

Lock a remote client upon host disconnect.

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Brute force prevention

Prevent brute force attacks by configuring password requirements.

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Revoke access

Revoke tokens for host passes and authentication sessions.

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Features
One
$24/mo.*
Standard
$39/mo.*
Premium
$49/mo.*
Access
$30/mo.*

Android technicianclient

Support guest machines from an Android device.

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iOS technician client

Support guest machines from an iOS device.

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Support Android mobile guest clients

Support Android devices remotely.

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Support iOS mobile guest clients

Support iOS devices remotely.

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Features
One
$24/mo.*
Standard
$39/mo.*
Premium
$49/mo.*
Access
$30/mo.*

Surveys

Redirect to a third-party survey site after a support or meeting session is ended.

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Extensions

Add additional functionality to your ConnectWise Control instance with extensions and integrations.

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Premium extensions

Add premium reporting, diagnostics, and more to your ConnectWise Control instance with premium extensions and integrations.

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ConnectWise View™

ConnectWise View engages technicians (coordinators) and their end-users (cameraperson) in real time through a browser-enabled, live stream session.

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Features
One
$24/mo.*
Standard
$39/mo.*
Premium
$49/mo.*
Access
$30/mo.*

Knowledge base

Access knowledge base articles and documentation.

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Videos & tutorials

View videos and recorded ConnectWise Control tutorials.

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Community forum

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Email support

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Phone support

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*paid annually