Max technician license per account
# of simultaneous technicians per license
# of unattended agents per license
# of simultaneous sessions
A remote access session is a remote connection to an unattended machine.
Collaborate with a remote team of participants (both hosts and guests) and communally view or control a person’s desktop.
Remote command line
Run commands on remote devices from a built-in command line section on the ConnectWise Control Host page. Execute commands on Windows, Linux, and Mac operating systems.
Logon session switching (Switch to a particular logon session or switch to the console.)
Capture sound from from the guest device.
Communicate via voice during support, meeting, and access sessions.
Record video of all sessions and store them on your ConnectWise Control instance.
Backstage host commands
Allows hosts to have complete Windows terminal and PowerShell access to a remote machine.
Multiple invitation methods
Multiple installation methods
Easily manage and group sessions
Database maintenance options
Identify Windows updates that are downloaded and installed on an endpoint.
Identify processes that are running on a remote machine and kill them.
See a list of installed software and silently uninstall applications.
Multiple monitor support
Print to your local printer from within a remote ConnectWise Control session.
Suspend guest input
Blank guest monitor
Store tools on a host's local computer for use during ConnectWise Control sessions.
Drag & drop file transfer
Right-click, copy, paste file transfer
Use annotation tools to mark up a shared screen.
Re-brand images & icons
Change default logos and icons on the Host page, Guest page, and client.
Add service disclaimers
Display notices and disclaimers to your guest before a ConnectWise Control session.
Option to request customer consent
Option to bypass consent if user logged off
AES-256 bit encryption
ConnectWise Control session traffic is automatically encrypted with AES-256 block encryption.
Secure session codes
Configure two-factor authentication for hosts to log into the Host page or the Administration page.
Secured with SSL certificate
Instances are automatically secured with an SSL certificate and enabled with an HTTP-to-HTTPS redirect.
Lock on disconnect
Brute force prevention
iOS technician client
Support Android mobile guest clients
Support Android devices remotely.
Support iOS mobile guest clients
Add additional functionality to your ConnectWise Control instance with extensions and integrations.
ConnectWise View engages technicians (coordinators) and their end-users (cameraperson) in real time through a browser-enabled, live stream session.
Access knowledge base articles and documentation.
Videos & tutorials
View videos and recorded ConnectWise Control tutorials.