ConnectWise Access Management

Eliminate shared admin passwords and protect customers from security threats

Modern tools to secure, monitor, and control access across an environment without shared admin credentials.

Simplify elevated access requests with least-privilege controls

Giving full admin rights to each request for elevated access can leave your customers open to risk, but a zero-trust process can create a frustrating customer experience that doesn’t seem “worth it.” Least-privilege access is the answer, but it can be challenging to implement without a process to collect, review, and respond to elevated access requests.

ConnectWise Access Management provides the tools to secure, monitor, and control access across an environment without shared admin credentials. Techs can quickly approve or deny user account control (UAC) elevation requests, which saves valuable customer time, improves customer experience, and creates a more secure customer environment. For more intensive troubleshooting, Access Management also enables techs to request a temporary admin login for more secure access, eliminating shared credentials.

Do more with a full ConnectWise Control integration*

ConnectWise Control is fully integrated with Access Management for even more benefits, including credential-less logins, generating approvals from within the host client, and conducting remote sessions without entering admin credentials. Learn more below. 

Quickly respond to customer elevated access requests

Review elevation requests manually or automatically

Manually approve or deny end user elevation requests in real-time without a remote session or phone call,or set rules to automatically approve common requests.

Eliminate shared administrative credentials

Create a single-use ephemeral user with an encrypted password that is never disclosed for approved admin login requests. 

Review product reputations with VirusTotal

Use the VirusTotal integration to analyze in real-time the products endusers are requesting to elevate.

Improve customer experience

Set least-privilege controls to create seamless approvals for customers without compromising security.

Track admin login requests

Easily review time-stamped requests and responses in the audit log. 

integration

Get more benefits with a full ConnectWise Control integration*

Save time with credential-less admin login

Techs can approve their own elevation of admin login requests, eliminating the risky practice of shared credentials.

Generate approvals from host client

Approve elevation or administrative login requests from a notification bar within the host client, never leaving the context of the session. 

Manage seamless remote sessions

Conduct remote support or remote access sessions without entering administrative credentials.

*Must have both ConnectWise Access Management + ConnectWise Control licenses

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