Modern tools to secure, monitor, and control access across an environment without shared admin credentials.
ConnectWise Access Management
Simplify elevated access requests with least-privilege controls
Giving full admin rights to each request for elevated access can leave your customers open to risk, but a zero-trust process can create a frustrating customer experience that doesn’t seem “worth it.” Least-privilege access is the answer, but it can be challenging to implement without a process to collect, review, and respond to elevated access requests.
ConnectWise Access Management provides the tools to secure, monitor, and control access across an environment without shared admin credentials. If a user needs admin rights to complete a process like installing an application, they can request user account control (UAC). A technician can quickly approve or the elevation requests, which saves valuable customer time, improves customer experience, and creates a more secure customer environment. For more intensive troubleshooting, Access Management also enables techs to request a temporary administrative login for more secure access, eliminating shared credentials.
Protect Privileged Credentials
Stolen or compromised credentials are the most common data breach at 19% of breaches costing $4.5M.*
Safeguard Your Environment
Organizations that have implemented a zero-trust architecture have an average of $1M less in breach costs.*
Save Time and Money
Breaches caused by compromised credentials cost $150K more than the average data breach and can take 327 days to identify in a post-mortem investigation.*
*According to the 2022 IBM report: The Cost of a Data Breach Report.
Get more benefits with a full ConnectWise Control integration*
Save time with credential-less admin login
Techs can approve their own elevation of admin login requests, eliminating the risky practice of shared credentials.
Generate approvals from host client
Approve elevation or administrative login requests from a notification bar within the host client, never leaving the context of the session.
Manage seamless remote sessions
Conduct remote support or remote access sessions without entering administrative credentials.
Quickly respond to customer elevated access requests
Implement a zero-trust policy
Set least-privilege controls to efficiently manage customer’s access without compromising security .
Eliminate shared administrative credentials
Create a single-use ephemeral user with an encrypted password that is never disclosed, providing safe and easy admin access.
Instantly review elevation requests
Manually or automatically approve or deny end user elevation requests in real-time without a ticket, remote session or call.
Analyze products in real-time
Use the VirusTotal integration to instantly validate files in real-time to detect a potential threat.
Monitor network actions
Track security practices in the audit log. Review when a UAC prompt is encountered or when an admin logon is requested.
Protect against malware
Easily deny a request if it poses a security threat. Techs can follow-up with the end user to explore options.
Do more with the ConnnectWise PSA integration*
Improve your security and deliver award winning service delivery. Pairing ConnectWise PSA with ConnectWise Access Management gives you the ability to safeguard your network and devices without putting a burden on your helpdesk. Track, audit, and respond to access requests in real-time from ConnectWise PSA.
*Must have both ConnectWise Access Management + ConnectWise Control licenses