Extend the power of Freshdesk ticketing with ConnectWise Control Support
Exceed service expectations with enhanced remote support
Instant connection and fast resolution—that’s the idea behind the integration of Freshdesk and ConnectWise Control Support. And what’s the end result when your remote support solution lives inside your customer service platform? Unsurpassed levels of satisfaction.
Connect instantly
Fast, seamless connections let you start resolving customer issues immediately.
Save time
No need to leave Freshdesk to connect to a separate app. ConnectWise Control Support is right there.
View history at-a-glance
Chat history, support session activity, and timestamps are all saved in the ticket.
Simplify customer connections
Create a remote session URL from within Freshdesk, and send to your customer in a prepopulated email.
Record remote sessions
In the premium version of ConnectWise Control, sessions can be recorded as video for auditing and training.
Try ConnectWise Control for free
Take ConnectWise Control for a test drive and see what fast, reliable, and secure remote access and support for do for your business.
Discover the other side of ConnectWise Control
Explore Control Access