Extend the power of Freshdesk ticketing with ConnectWise Control Support
Exceed service expectations with enhanced remote support
Instant connection and fast resolution—that’s the idea behind the integration of Freshdesk and ConnectWise Control Support. And what’s the end result when your remote support solution lives inside your customer service platform? Unsurpassed levels of satisfaction.
Fast, seamless connections let you start resolving customer issues immediately.
No need to leave Freshdesk to connect to a separate app. ConnectWise Control Support is right there.
Chat history, support session activity, and timestamps are all saved in the ticket.
Create a remote session URL from within Freshdesk, and send to your customer in a prepopulated email.
In the premium version of ConnectWise Control, sessions can be recorded as video for auditing and training.