ConnectWise Access Management: Elevation Requests
Simplify elevated access requests with least-privilege controls
With ConnectWise Access Management, implement best security practices, specifically the principle of least privilege, by enabling technicians to quickly evaluate end user elevation requests. When encountering a UAC prompt, an end user can easily send a request for elevation. Technicians can approve or deny these requests in real-time to minimize interruptions for the end user.
Responses to elevation requests can be manual or automated. Automate privilege elevation for trusted applications or users, keeping your customers efficient and saving your time for your technicians.
Protect Privileged Credentials
Stolen or compromised credentials are the most common data breach at 19% of breaches costing $4.5M.*
Safeguard Your Environment
Organizations that have implemented a zero-trust architecture have an average of $1M less in breach costs.*
Save Time and Money
Breaches caused by compromised credentials cost $150K more than the average data breach and can take 327 days to identify in a post-mortem investigation.*
*According to the 2022 IBM report: The Cost of a Data Breach Report.
Get more benefits with a full ConnectWise ScreenConnect™ integration*
Save time with credential-less admin login
Techs can approve their own elevation of admin login requests, eliminating the risky practice of shared credentials.
Generate approvals from host client
Approve elevation or administrative login requests from a notification bar within the host client, never leaving the context of the session.
Manage seamless remote sessions
Conduct remote support or remote access sessions without entering administrative credentials.
*Must have both ConnectWise Access Management + ConnectWise ScreenConnect™ licenses
Quickly respond to end user elevated access requests
Instantly review elevation requests
Manually or automatically approve or deny end user elevation requests in real-time without a ticket, remote session or call.
Specify rules
Configure rules to automatically approve access to a specific product on a specific machine for a specific user. You can even restrict requests to a specific group of machines.
Analyze products in real-time
Use the VirusTotal integration to instantly validate files in real-time to detect a potential threat.
Automate approvals
Set rules to automatically approve trusted apps with recurring updates, saving time and decreasing ticket volume.
Streamline workflows
Generate more efficient operations by reducing calls, cutting ticket volume and lessening the need to remote into a workstation. Save time and focus on other priorities.
Real-time notifications
Never miss a request. Instantly receive requests on the ScreenConnect host page, over email, in Microsoft Teams or Slack saving your customer’s valuable time.
Do more with the ConnnectWise PSA integration*
Improve your security and deliver award winning service delivery. Pairing ConnectWise PSA with ConnectWise Access Management gives you the ability to safeguard your network and devices without putting a burden on your helpdesk. Track, audit, and respond to access requests in real-time from ConnectWise PSA.
*Must have both ConnectWise PSA™ + ConnectWise ScreenConnect™ licenses